SAFFLOWER CHINESE MEDICINE CLINIC PRIVACY ACT AUSTRALIA
We aim to explain clearly how personal information about you and your health is recorded and managed in this practice. Your practitioner will be happy to discuss this with you the ways in which this practice complies with the Australian Privacy Principles are set out below.
It is necessary for us to collect personal information from clients/patients and sometimes others associated with their health care in order to attend to their health needs and for associated administrative purposes. We ask clients/patients their consent for information collection on our intake form on their first visit.
USE & DISCLOSURE
A client’s/patient’s personal health information is used or disclosed for purposes directly related to their health care and in ways that are consistent with a client’s/patient’s expectations. In the interests of the highest quality and continuity of health care this may include sharing information with other health care providers who comprise a client’s/patient’s health care team from time to time, this includes GP’s, practice nurses, registrars and students, allied health professionals, support staff. The use of this data is determined by what is required for client/patient care. In general, a client’s/patient’s health information will not be used for any other purposes without their consent. There are circumstances when information has to be disclosed without client/patient consent, such as:
- Emergency situations
- By law it may be necessary to disclose information about a client/patient to fulfil a medical indemnity insurance obligation – e.g. mandatory reporting of some communicable diseases
- Provision of information to private health funds if relevant for billing and medical rebate purposes
- There are also necessary purposes of collection for which information will be used beyond providing health care, such as professional accreditation, quality assessments, clinical auditing, billing, service monitoring activities, improving the administration of the practice and disclosure to a clinical supervisor.
- The individual’s privacy is protected by federal privacy legislation and State privacy legislation. This practice does not send data / information to locations outside of Australia.
The storage, use, and where necessary, transfer of personal health information will be undertaken in a secure manner that protects client/patient privacy. It is necessary for the practice to keep client/patient information after a client’s/patient’s last attendance for as long as is required by law (7 years or until a minor turns 25 years) or is prudent having regard to administrative requirements. Data will only be accessible to authorised personnel involved in client/patient care or administration of that care. Any data to go to a third party will be discussed with the client/patient involved and the client’s/patient’s consent will be obtained and documented.
ACCESS & CORRECTION
Clients/patients may request access to their personal health information held by this practice or its transfer to another health provider. All requests for access to personal health information will need to be made in writing. The Safflower Medicine Clinic Director will review and manage the request.
This practice acknowledges the right of children and young people to privacy of their health information. Based on the professional judgement of the practitioner and consistent with the law, it might be necessary at times to restrict access to personal health information by parents or guardians.
Safflower Chinese Medicine clinic encourages clients/patients to ensure that information held is accurate and up to date and to amend any information that is inaccurate. A charge may be payable where the practice incurs a cost in providing access. This is for administrative costs such as photocopying, etc.
Where access is restricted or denied, the reason for this will be explained to the client/patient by their regular Safflower Chinese Medicine practitioner.
These are numbers or symbols that are used to identify clients/patients with or without using a name e.g. Medicare or DVA numbers. The practice will limit the use of identifiers assigned by other agencies to those uses necessary to fulfil our obligations to those agencies e.g. Medicare claims.
Client/patient has the right to be dealt with anonymously, provided that this is lawful and practical. However in the health context this is unlikely to be practical and may in some circumstances impact of the quality of care and treatment. All requests of this nature will be referred to the Safflower Chinese Medicine clinic Directors.
Safflower Chinese Medicine clinic recognises the right of client’s/patient’s to raise their concerns about privacy and confidentiality. Clients/patients are asked to contact a Safflower Chinese Medicine clinic Director if they have any concerns regarding the collection, use or disclosure of the personal health information. The best way to deal effectively with concerns and complaints is to communicate openly and respectfully. We will endeavour to acknowledge your complaint within two working days of receiving it. Where possible, a response to your complaint will be provided to you within 14 days of the date we acknowledge your complaint. Where this is not possible, due to the complexity of your complaint or other factors, we will keep you informed.
When accessing our Website, Safflower Pty Ltd will learn certain information about you during your visit.
Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site, your IP address.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
Safflower Pty Ltd will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
A Special Note About Children
Children are not eligible to use our web site and services and we ask that minors (under the age of 13) do not submit any personal information to us. If you are a minor, you can use this site only in conjunction with permission and guidance from your parents or guardians.
How Do We Protect Your Information and Secure Information Transmissions?
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our Web site may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information is never transmitted via email.
Safflower Pty Ltd may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, Safflower Pty Ltd uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
If you have any questions regarding this Policy, or your dealings with our web site, please contact us.
Safflower Pty Ltd
Big Wave Complex, 12 Bluebird Court, Newhaven, VIC 3923 Australia
+61 (3) 5956 7011